Customer Support: Phone, Live Chat, Email

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Checklist for Customer Service Training

Step 1: Welcome to the World of Zindigo
Watch this: http://dev.zindigo.com/presentation.mp4

Step 2: Zindigo Policies
Read: the following thoroughly:

General Zindigo Policies
1. Terms of Use and Conditions
2. Privacy Policy
3. Return Policy

Agent Policies
1. Zindigo: How it Works http://dev.zindigo.com/howitworks/t/agent
2. Become A Zindigo Agent http://dev.zindigo.com/becomeanagent/t/agent
3. Agent Terms of Agreement http://dev.zindigo.com/terms.php
4. Agent Code of Conduct: http://dev.zindigo.com/agentguidelines/t/agent

Brand Policies
1. How it Works
2. Brand Terms of Agreement http://dev.zindigo.com/brandterms/t/brand#PasswordSecurity
3. Brand Policies Outlined http://dev.zindigo.com/brandpolicies/t/brand
4. Brand Handbook

Step 3: Setting Up A Zindigo Store
1. Setup a Zindigo store

Step 4: Setup Another Zindigo Store
1. Setup another Zindigo store (we want you to be able to do this with your eyes closed!)

Step 5: Agent Central
1. Login into the first store you created
- Click on every option

Step 6:


Should we have potential agent phone support or only online tutorials and im and email support?
Zindigo Embedding Url and Backend Admin Login